ID #1339
How to activate your copy of Steganos software.
For the activation (same for the trial and the full version) it is necessary on that your PC has a working internet connection. After entering the valid serial number the Steganos application suite.exe/safe.exe/passwordmanager.exe will download a personal certificate from our server and save it on your PC. Please ensure that your possibly installed firewall does not hinder this action.It is not possible to activate and/or use the software without a working internet connection. Therefore the internet connection is mentioned as a necessary system requirement from your Steganos Product.
If you have problems with the activation, we sincerely apologise. We recommend setting the firewall just for the activation to low level or "accepting all" and therewith enabling the activation. Switching off or/and deactivating the firewall will terminate only the user interface, however the rules as well as the driver of the firewall will not be concerned/still be active.
Normally you can finish some blockings by adapting the rules of your firewall. Herefore please consult the help/support of your firewall.
How exactly is the Activation working?
From the technical point of view, the application suite.exe/safe.exe creates a https-request to our server and transfers the entered serial number as parameter. Our server compares the submitted serial number with out database and delivers the personal certificate back for downloading. This certificate will be stored on your PC automatically and the product is activated. In case the certificate gets lost at a later time, the software will start the activation process anew upon the next start of the software. You may perform 5 activations/download attempts, after that the certificate will be "blocked" for security reasons. In this case we kindly ask you to get in touch with our customer service .
Per default the personal certificates will be stored here on your PC:
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Windows XP:
C:\Documents and Settings\%USERNAME%\Application Data\Steganos\Certificates - Windows Vista and Windows 7:
C:\Users\%USERNAME%\AppData\Roaming\Steganos\Certificates
Information regarding privacy protection: No other data than your serial number will be submitted.
Last update: 2009-11-17 12:12
Author: R.Holdmann
Revision: 1.2